Customer Operations and Desk Service Support

Pretoria West, Gauteng

Posted more than 30 days ago

Company:: Contour Resourcing
Company Description:: Contour Resourcing is a consciousness based company that provides intuitive, creative and inspired human management solutions to those who accept that 21st century organisations need to seek superior results through culture and conscious leadership. Our Performance Predictor model is able to match more precisely the needs of the 21st century job to the individual. You see, at Contour Resourcing, we go a significant step beyond the methods that have been tried and tested over the last 50 years. Through the use of our Performance Predictor Model and Consciousness Quotient tool CQ, we are now able to predict the performance of different candidates for any defined job in the context of the organisation. The implications are massive. Imagine the productivity, the creativity, and the passion. Imagine beating your projected revenues and margins became a rule. Our Performance Predictor model is able to match more precisely the needs of the 21st century.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Grade 11
Gender:: Any
Age:: 18 to 26 years
Number of vacancies:: 1

Job Description

Our Organization is searching for customer operations and desk service support to be part of our team, you will be responsible for helping a company’s support team be more productive, work more effectively, and deliver better service to their customers.

Duties and Responsibilities
Preparing and sending formal communications to clients
Undertaking regular training on aspects of global, local jurisdiction and bank AML standards
Responding to Remediation customer requests for closing accounts and amending customer details
Performing against agreed targets
Interacting with a range of customers and internal business partners
Ensure we are easy to do business with
Timely delivery of all customer service commitments
Delivers on its promises
Takes every opportunity to upsell & receive value for all services provided
Ensures gross margin is delivered in line with the customer agreements and contracts

Qualifications and Skills
Ability to adapt to a variety of people
Positive attitude and ability to work well within a team environment
Willingness to go into details
Ability to communicate effectively with senior executives.
Ability to analyse and identify improvements in service systems.
Monitoring customer metrics and activity.
Good reporting skills.