IT Technician

Attention: Please note that the hiring team responsible for this position will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided.

We are looking forward to receiving your application.

Position: IT Technician

Location: Durban

About the role: Seeking an IT Technician with expertise in diagnosing and repairing IT hardware while delivering exceptional customer service.

Responsibilities:

• Assess, diagnose, and repair IT hardware and related equipment, including desktop systems, notebooks, mobile devices, tablets, peripherals, and communication devices.
• Conduct hardware troubleshooting, component testing, and repairs/replacements as necessary.
• Perform software recovery and repairs for various operating systems.
• Troubleshoot network LANs and WANs.
• Maintain accurate job card updates and provide timely Customer feedback.
• Offer telephonic and on-site support t customers and managers.

Minimum requirements:

• Matric with mathematics
• A+ certification
• Minimum 3 years of IT technical experience
• Proficiency in networking and Windows operating systems.
• Strong knowledge of Windows hardware.
• Computer literacy in MS Word, Excel, Outlook, and PowerPoint.
• Previous experience in a customer service environment is advantageous.
• Own transport with valid Driver's License

Skills:

• Proficient in troubleshooting communication devices.
• Organized, efficient, and meticulous work ethic.
• Excellent communication, writing, and interpersonal skills.
• Strong IT technical abilities.
• Conflict management skills.
• Ability to learn new software tools quickly.
• Customer-focused with a commitment to service quality.
• Effective time management and prioritization skills.
• Proficient in administration and basic finance.
• Ability to provide feedback tactfully and diplomatically.
• Team player with the capacity to work independently.
• Strong analytical and evaluation skills.

Remuneration: R8 000 – R10 000 depending experience