Customer On-boarding Specialist

Customer Onboarding Specialist provides essential support and guidance to new customers, helping them navigate through the early stages of product usage. They answer queries, provide customized advice, troubleshoot issues, and work closely with other teams to ensure a smooth transition for the customer. Their goal is to improve customer satisfaction and retention by making the onboarding process as efficient and helpful as possible.

Responsibilities include:
Acting as the primary contact for new customers, answering questions, and providing advice.
Monitoring setup progress and guiding customers through next steps.
Demonstrating features and troubleshooting through calls or video meetings.
Working with teams to create and update customer education materials.

Key requirements :
Matric / NQF level 4
South African ID/ASYLUM.
No experience needed.
Must be a Cape Town resident.
Willing to relocate.