Service Advisor
Westmead, KwaZulu Natal
Posted 8 days ago
- Company:
- Rite Recruitment
- Company Description:
- Recruitment Agency
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Grade 12
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Service Advisor Responsibilities:
• Greeting customers and directing them to available mechanics.
• Provide customers with repair estimates.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle/unit drop-off, and vehicle/unit pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of service exchange unit versus fixing their unit.
• Managing and overseeing the workshop’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle/unit pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Service Advisor Requirements:
• Must have Matric or higher level of education.
• Must have at least a code 08 driver’s license.
• Previous Gearbox industry experience may be advantageous.
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
- Incentives and commission are offered
- Provident Fund Offered
- Salary:
- 15.000,00 ZAR Monthly