Receptionist

Provides a friendly and personal welcome for guests guests • Makes every effort to meet customers' needs to conclude a sale

• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
• Transforms a request for information into a potential reservation as soon as there is an opportunity
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
• Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Handles reservations by applying the various step-by-step processes defined by the brand
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• Confirms the reservation; takes care over written communication

• Takes reservations over the phone, by fax or internet, and handles all associated operations
• Increases and optimises room sales in line with the brand and hotel's sales policy

Communicates and cooperates with the other hotel departments
Follow all established company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Take breakfast and lunch-pack orders to the restaurant. Work hand in hand with the housekeeping, laundry, and restaurant departments to always ensure the best guest service.
Perform other reasonable job duties as requested by Supervisors.

EXPERIENCE AND QUALIFICATIONS
Diploma or degree in hospitality, F&B or sales
• Preferably has 1 or 2 years' experience in a customer service or telephone contact position
• Accessible to beginners, with on-the-job training
• Knowledge of reservation and distribution tools
• Knowledge of the hospitality sector
• Computer literate: desktop applications and internet
• Fluent in the national language, good working knowledge of English
• A third language would be a plus

SKILLS AND ATTRIBUTES
Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self control
- Self-confidence
- Dynamic
- Confident speaking skills
- Excellent telephone manner
- Ability to work well under pressure
- Good team player