Front Office Receptionist

We are seeking a friendly and professional individual to join our team as a Hotel Receptionist/Front of House. As the first point of contact for guests, the ideal candidate will have excellent communication and customer service skills. This role involves managing the front desk operations, handling reservations, assisting guests with inquiries, and ensuring a positive overall experience for our visitors.

Responsibilities:

Welcome and Greet Guests: Provide a warm and friendly welcome to guests upon arrival and assist with check-in and check-out processes efficiently and accurately.
Reservation Management: Handle reservation requests, ensuring accuracy and timely confirmation. Maintain an organized system for tracking reservations and room availability.
Communication: Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments. Relay messages and information to guests and staff members as needed.
Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services. Work closely with housekeeping to manage room turnovers and ensure security and safe cleanliness standards.
Administrative tasks: Perform administrative duties, including data entry, filing, and maintaining guest records. Handle cashiering responsibilities, including processing payments and balancing cash drawers.
Problem Resolution: Resolve guest issues and complaints in a timely and effective manner, ensuring guest satisfaction.
Collaboration: Coordinate with other hotel departments to ensure smooth communication and guest services.
Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.
Security and Safety: Maintain a secure and safe environment by monitoring guest access and following safety protocols.
Upselling: Promote hotel amenities and services to guests, encouraging additional bookings or purchases.