Operations / e-Commerce Admin Assistant

Job Overview: We are seeking a detail-oriented and organized Operations Admin Assistant to join our team. The successful candidate will play a crucial role in supporting the day-to-day administrative operations of our organization. The Operations / e-Commerce Admin Assistant will be responsible for handling various administrative tasks, including but not limited to document management, data entry, and providing support for our point-of-sale (POS) systems. Proficiency in Microsoft Word, Excel, Google Drive, and experience with POS systems is essential for this role. Minimum 2 years of experience with Takealot and e-Commerce administration.
Key Responsibilities:
1. Administrative Support:
• Manage and organize documents, records, and other administrative materials.
• Assist in the preparation of reports, presentations, and correspondence.
• Handle data entry tasks accurately and efficiently.
2. Technology Proficiency:
• Utilize Microsoft Word and Excel for document creation, editing, and data analysis.
• Manage and organize files using Google Drive.
• Familiarity with Point of Sale (POS) systems to provide support and troubleshoot issues.
3. Communication:
• Communicate effectively with team members and other departments.
• Assist in responding to internal and external inquiries promptly and professionally.
4. Organization and Coordination:
• Schedule and coordinate meetings, appointments, and events as needed.
• Support in organizing and maintaining office supplies and equipment.

5. Takealot & e-Commerce
• Reporting using the backend system, Takealot and Shopify platforms.
• Administrating customer returns & exchanges.
• Stock control and invoicing.
• Regular stock takes.
• Stock balancing between the backend, Takealot and e-Commerce platforms.
6. Finance Support:
• Assist with basic bookkeeping tasks such as processing invoices & expense reports.
• Collaborate with the finance department to ensure accurate recording and filing of financial documents.

7. Travel and Logistics Coordination:
• Organize and manage logistics for events, conferences, and off-site meetings.

8. Data Analysis and Reporting:
• Compile data and generate reports using Microsoft Excel or other data analysis tools.
• Analyze data to identify trends, patterns, and insights that can help improve operational efficiencies.

9. Office Management:
• Assist with office space organization, maintenance, and cleanliness.
• General Daily and Weekly Filing.

10. Special Projects:
• Support various special projects as assigned by the operations manager or executive team.
• Conduct research, gather data, and assist in implementing project plans.