Online patient services representative

Are you a compassionate and detail-oriented individual with a passion for providing exceptional patient care? We are currently seeking dedicated individuals to join our team as Patient Services Representatives. As integral members of our healthcare facility, successful candidates will play a crucial role in delivering high-quality patient services, managing administrative tasks, and ensuring a positive and welcoming experience for our patients and their families.
As a Patient Services Representative, you will have the opportunity to make a meaningful impact on patient satisfaction, engagement, and retention by delivering personalized and compassionate support throughout their healthcare journey.
The ideal candidate will possess strong interpersonal skills, excellent organizational abilities, and a customer-focused mindset, with the ability to thrive in a fast-paced, patient-centered environment. Excellent telephone skills is a must
What Does a Patient Services Representative Do?
Appointment Scheduling and Coordination:
• Schedule patient appointments, consultations, and follow-up visits, coordinating schedules with patients, caregivers, healthcare providers, and other departments to optimize clinic workflow and patient access to care.
Insurance Verification and Billing Assistance:
• Verify insurance coverage, benefits, and eligibility for patients, obtain pre-authorizations for medical services and procedures, and assist patients with billing inquiries, payment processing, and financial assistance programs.
Telephone and Email Communication:
• Manage incoming calls and emails, nquiries, scheduling appointments, and providing information and assistance to patients, caregivers, and healthcare providers in a professional and courteous manner.
Patient Education and Support:
• Provide patients and caregivers with information about online services, appointment instructions, medication guidelines, and community resources, answering questions, addressing concerns, and providing support to promote patient well-being and satisfaction.
Medical Records Management:
• Maintain electronic medical records, ensuring confidentiality, accuracy, and accessibility, and retrieving patient records as needed for appointments, referrals, and medical inquiries.

Patient Satisfaction and Feedback:
• Gather patient feedback through surveys or feedback forms, monitor patient satisfaction scores, and identify opportunities for improvement in patient communication, support, and service delivery.
Compliance and Quality Assurance:
• Ensure compliance with clinic policies, procedures, and regulatory requirements
Skill Requirements
• Interpersonal Skills: Patient Services Representatives must possess strong interpersonal skills to interact with patients, caregivers, healthcare providers, colleagues, and external stakeholders, demonstrating empathy, patience, and professionalism in all interactions.
• Organizational Skills: Patient Services Representatives should have excellent organizational skills to manage multiple tasks, appointments, and deadlines effectively, prioritize workload, and maintain accurate and orderly records and schedules.
• Communication Skills: Patient Services Representatives should have excellent verbal and written communication skills to convey information clearly, concisely, and empathetically, adapting communication style to meet the needs of diverse patients and situations.
• Customer Service Skills: Patient Services Representatives should have strong customer service skills to provide courteous and compassionate assistance to patients and caregivers, address their inquiries and concerns, and ensure a positive and welcoming experience.
• Attention to Detail: Patient Services Representatives must demonstrate attention to detail in verifying patient information, documenting medical records, and processing paperwork accurately, ensuring data integrity and compliance with regulatory requirements.
• Computer Proficiency