Technical Support Agent
Cape Town, Western Cape
Posted more than 30 days ago
- Company:
- Batho Pele Top Services
- Company Description:
- Batho Pele Top Services specializes in HR recruitment solutions, offering tailored staffing services to match organizations with top-tier talent. With a focus on efficiency and client satisfaction, they prioritize delivering personalized recruitment strategies to meet diverse business needs.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Grade 12
- Gender:
- Any
- Age:
- 25 to 40 years
- Number of vacancies:
- 1
Job Description
Responsibilities:
• Effective management of customer faults and queries (Escalation/notification) via the CRM system to minimise machine downtime
• Apply technical knowledge of the Limited Payout Machines “(LPM’s)” when troubleshooting faults and queries
• Effective use of the National Central Electronic Monitoring System (“NCEMS”) when performing tasks and resolving LPM faults
• Demonstrate a high level of customer service at all times through adherence to contact centre SLA’s and key performance indicators “(KPI’s”)
• Ensure that player dispute resolution procedures are followed and performed timeously
• Ensure compliance to internal and external policies, procedures and regulations with all related regulatory authorities.
Only candidates with a Disability can apply.
- Salary:
- 20.000,00 ZAR Monthly