Youth Tour Consultant

Youth Tour Consultant
Description:
If you are a dynamic individual with a passion for working with youth, then this exciting
opportunity is perfect for you!
Responsibilities:
Client Relationships
• Ensure client expectations are met and exceptional service is provided.
• Offer clients the best available prices and products.
• Generate creative ideas and review products for clients.
• Establish and nurture relationships with clients.
• Maintain good relationships with all our client staff.
• Communicate effectively with staff and clients.
• Set and measure minimum standards.
• Follow up with clients and leads.
• Manage and lead guests during travel for an end-to-end experience.
• Travel with youth groups as needed.
Technical Skills
• Adhere to turnaround times per our client Travel policies or client specifications.
• Utilize Tourplan knowledge.
• Intermediate experience in Amadeus Ticketing.
• Understand customer needs and products.
• Familiarity with our client policies and procedures.
• Prepare quotations and costings for product packaging.
• Manage documentation for all groups.
• Lead the operations team through positive intervention.
• Provide excellent customer care.
• Handle complaints professionally.
• Solve problems effectively.
• Exceed customer expectations.
• Manage Zoho.
Administration
• Understand and follow all divisional procedures and policies.
• Submit reports as requested and meet deadlines.
• Maintain confidentiality with company intellectual capital.
• Ensure accurate costings for clients.
Financial Reporting
• Provide weekly and monthly financial reports.
• Measure profitability monthly.
• Submit activity and workload status reports monthly.
• Manage payments for Debtors and Creditors as required.
Teamwork
• Build and maintain relationships with all division teams.
• Coach, motivate, develop, and mentor team leaders.
• Performance management through leadership.
• Support all business units within our client Destination Management.
• Assist in sales and marketing efforts.
Supplier Relationships
• Commit to building relationships with our client Destination Management
partners.
• Secure the best rates.
• Understand supplier products.
• Source new products and ideas.
• Negotiate specific client or departmental requirements.
Learning and Development
• Continuously develop product knowledge.
• Attend industry events, seminars, conferences, and workshops.
• Stay updated on industry trends and new products.
• Attend relevant exhibitions and trade shows.
Requirements
Qualifications and Expertise
• Matric certificate.
• Travel & Tourism qualification.
• 3-5 years experience in the Tourism Industry - Inbound & Outbound.
Competency
• Experience with ZOHO preferred.
• Previous knowledge of the school environment required.
• Essential experience with Tourplan.
Salary
Competitive salary based on relevant experience.
Benefits
ABOUT OUR CLIENT
Our client, an African company, is committed to prioritizing their people, customers, and
suppliers by delivering exceptional quality, service, and value. They aim to infuse each
customer interaction with the unique essence and magic of Africa. The ultimate goal is for
our client to emerge as the leading integrated tourism group in Southern Africa, with a
strong international presence in sectors where they possess a sustainable competitive
advantage.
Key areas of international expertise encompass:
• Destination retail
• Global sports event management
• Duty-free retail on the ground
• Duty-free retail in the air
• Destination management
• Hotel management
• Lodge management
• Airport craft and curios retail
• Activity management
• Online corporate travel management