Call Centre Team Leader InBound Sales
Johannesburg, Gauteng
Posted 27 days ago
- Company:
- Recruitment Dynamix
- Company Description:
- We are all about the right job, shared with the right candidate and introduced to the right employer - at the right time. #peoplematter #successatwork
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Grade 12
- Gender:
- Any
- Age:
- 23 to 42 years
- Number of vacancies:
- 1
Job Description
Lead a team of efficient Sales Call Centre Agents who deal with Inbound calls
You will be supported by a QA
o Coaching and mentoring
o Communicating goals and targets
o Setting objectives
o Sharing feedback
o Leading team meetings
o Leading 1-2-1s and personal development plans (PDPs)
o Pitching ideas through presentations and reports
o Supporting social and wellbeing activities
o Using incentives and rewards
o Transmitting information to the team
o Planning and Reporting Statistics to the team
o Provides product/service information by answering questions, offering assistance.
o Maintains call centre database by entering and verifying information, updating contact log.
Someone who can start immediately would be preferred
- Salary:
- 15.500,00 ZAR Monthly