Call Centre Night Shift Agent

Johannesburg, Gauteng

Posted 7 days ago

Company:: ACB Consulting
Company Description:: Freelance company that assist other recruitment agents with posting available positions. We have a passion for people and love to assist where possible
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Grade 12
Gender:: Any
Number of vacancies:: 1

Job Description

Overview
This role is responsible for ensuring that consumers are satisfied with products or services by handling complaints and inquiries. The agent will also enhance the customer engagement and satisfaction.

Responsibilities
• Assisting customers with any account issues on all digital and telephonic query platforms
• Uploading and checking of customer FICA documents
• Opening new accounts
• Responding to digital platform queries
• Building and maintaining long-lasting client relationships
• Assisting clients with all or any online deposits and withdrawals
• Live up to Betfred SA’s professional standard

Experience and Skills
• Matric / National Senior Certificate
• Must have previous Call centre experience
• Excellent communication and organizational skills
• Ability to work independently and under pressure
• Computer Proficiency
• High attention to detail
• Ability to multi task
• Must be willing to work nights and after hours
• Must have own means of transport as transport will not be provided by the company
• Must live within 20 kms of the office