Operations Administrator

Position: Operations Administrator
Commencement: Immediately
Contract: Full-time
Work hours: 9AM to 6PM with flexible working hours as required
Location: Cape Town. South Africa
Remuneration: Commensurate with qualifications and experience

Role summary:
We are seeking a meticulous and driven Operations Administrator to join our team. The ideal candidate will play a key role in improving the timely execution of operations projects and ensuring our key performance indicators (KPIs) and service level agreements (SLAs) are consistently achieved.

The successful candidate will be:
- Accountable and detail-oriented: You will ensure that processes and procedures are followed with precision, helping the team meet deadlines and hit targets.
- A strategic thinker: You will approach challenges with logical and clear thinking, ensuring issues are resolved efficiently and effectively.
- Proactive and adaptable: You thrive under pressure, are quick to take initiative, and are eager to contribute to the minimization of non-picks, ultimately enhancing customer satisfaction.
- A team player: Collaboration is key, and you’ll work closely with team members and remote teams to drive success across projects.
- Keen to learn: You will receive training to acquire in-depth system and product knowledge, empowering you to contribute to ongoing process improvements.
Results-oriented: You’re focused on achieving measurable success and are motivated by seeing your work contribute to the overall goals of the team.

WHY WORK WITH TAGMARSHAL?
We are a forward-thinking technology company providing cutting-edge solutions to enhance operations across the golf and leisure industry. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide.

Tagmarshal is revolutionizing Golf Operations through data, with a strong presence in the USA, Europe, Canada, the UK, and South Africa. Our platform optimizes the pace of play, enhances operational efficiency, and improves the player experience for golf courses globally. We pride ourselves on fostering a culture of excellence, accountability, and continuous learning. Our new team members are held to high standards, focusing on results-driven execution and quality. At Tagmarshal, you’ll have the opportunity to work in a fast-growing company committed to innovation and operational success.

RESPONSIBILITIES:
- Project Coordination: Coordinate and manage projects from start to finish, ensuring timely completion and alignment with project objectives.
- Task Assignment & Monitoring: Assign tasks to team members, track progress, and ensure all deadlines are met.
- Issue Resolution & Escalation: Resolve any arising problems or complaints quickly, escalating to management when necessary.
- Cost & Productivity Targets: Meet cost, productivity, accuracy, and timeline targets while maintaining high standards.
- Metrics & Performance Analysis: Maintain performance metrics and analyze data to assess project outcomes, implement improvements, and drive operational efficiency.
- Remote Team Collaboration: Work closely with remote teams to manage project assignments and ensure task deadlines are met.
- Weekly Reporting: Provide regular weekly reports to the Team Lead and Department Manager on project progress and performance.
- Standard Operating Procedures: Follow established SOPs, accurately log and update tasks and projects using the CRM system.
- Monthly KPI Reporting: Present monthly KPI reports on project performance, highlighting key metrics and improvement areas.
- General Duties: Undertake any additional duties assigned by your manager, consistent with your expertise and skills.
- Daily Reporting & Solutions: Compile daily reports, implement solutions, and proactively mitigate challenges. Escalate roadblocks to ensure timely resolution.
- Meeting Administration: Scheduling and organizing project meetings, preparing agendas, taking minutes, and ensuring follow-up on action items.

REQUIREMENTS:
- Proficient in working with clients, clearing agents, and importers to streamline customs clearance processes.
- Strong organizational skills to manage multiple tasks, schedules, and resources effectively.
- Excellent communication skills (both verbal and written) for interacting with team members, managers, and external stakeholders.
- Proven problem-solving abilities to identify, address, and resolve operational challenges.
- Strong analytical skills to assess data, track KPIs, and make data-driven decisions.
- High attention to detail and ability to maintain data integrity.
- Ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously.
- Adaptability to changing circumstances and the ability to handle unexpected challenges.
- Strong team collaboration and leadership skills to manage projects and ensure team success.
- Driven, self-motivated, and able to work independently with minimal supervision.
- Outcomes-focused and committed to delivering high-quality results.
- Become a mindful ambassador for Tagmarshal’s world-class brand and culture.

RELEVANT EDUCATION AND EXPERIENCE:
Required:
- Minimum of 2 years’ experience in project management.

Advantageous:
- High school diploma, Graduate studies, or equivalent.
- Experience working with remote teams.
- Experience with maintaining Project Management documentation/Systems.