Auto Service Advisor (Urgent)

Somerset-West, Western Cape

Posted 18 days ago

Company:: Clever Heads Personnel
Company Description:: SERVICES OFFERED Recruitment: • We recruit candidates based on a client’s job description/s from suitable recruitment sources and our database of candidates. Interviewing: • We conduct structured interviews with candidates to find a suitable match for the client between the candidate and job description. • We conduct competency-based interviews for senior positions with a report on request. Referencing: • We do verification of references given on the CV of the candidate. • Personality and/ or aptitude assessments can be conducted by a registered Psychometrist on request. • Criminal, credit and ID checks and qualifications verifications are available on request. Screening: • We provide a shortlist of best suited candidates based on the job description for the client to interview for potential appointment.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Grade 12
Gender:: Male
Number of vacancies:: 1

Job Description

Position: Auto Service Advisor
Location: Somerset-West (Established service centre)
Industry: Auto service
Salary: R16 000 – R19 000 (CTC) p/m
Benefits: Pension & medical aid
Type: Permanent
CV deadline date: 30 November 2024
Start date: ASAP

Main role: Responsible for communication with customers about their vehicle repair needs and relaying information to Service technicians.

Requirements
• Completed matric
• Previous experience in service centre required
• Knowledge of diesel and petrol engine vehicles
• Valid licence
• Reliable transport to and from work
• MS Office & Pastel (training on modules provided)
• Sound telephone etiquette
• Organised and detail-oriented
• Friendly, people’s person who can deal with customers
• English and Afrikaans
• Presentable and neat
• Ability to work well with team members

Duties
• Answer questions about service outcomes, book services and open job cards.
• Calculate quotes for repairs.
• Vehicle drop-off and pick-ups when needed.
• Provide clear explanations of services and repair options.
• Call customers to advise them about service changes if required.
• Coordinate with technicians to manage timely repairs
• Oversee workflow and schedule.
• Maintain customer satisfaction by ensuring quality service