Business Support Coordinator

Full Job Description

Job Duties/Responsibilities will include:
Co-ordinate information concerning progress and programs of various management committees and other relevant internal stakeholders.

Conduct quality assurance inspections across teams to ensure that all work conducted is on standard and comply with defined processes and procedures.

Develop, implement and monitor a new reporting ethos that focuses on standardisation and uniformity.

Draft responses with regard to more complex issues for internal and external stakeholders.

Drive projects carried out by the business through the application of effective project management principles.

Ensure effective functioning of the office with emphasis on the administrative documentation and management support side.

Ensure effective relationship and liaison between the Business .

Ensure efficient and effective follow-through and quick turnaround times for query resolution, meeting of deadlines and electronic correspondence.

Ensure that Departmental impacts have been explored and all risks (internal and external programmes) have been identified and mitigation strategies developed.

Manage the departmental risk register and coordinate Audit processes on behalf of the Business.

Monitor and coordinate the implementation of resolutions from Management Committee meetings.

Prepare and co-ordinate submissions for quarterly and periodic reporting with the responsible portfolio committees, steercoms, etc.

Prepare and manage all reports, correspondence and documents for the Business , including the monitoring of the document management system.

Provide professional input and support in preparing reports for the Business as well as divisional reports, submissions, and approvals.

Provide quality assurance for divisional reports, as well as taking minutes for divisional meetings.

Provide strategic support to the Business on the day-to-day office management.

Provide support in dealing with ad hoc requests as they arise e.g. interviews, submissions, offer letters etc.

Research and compile comprehensive documents/presentations for the Business

Research, analyse information and compile complex documents for the Business and lead the Executive special projects.

Scrutinize complex submissions/reports and make abbreviated notes and/or recommendations for the Business with regards to these documents.

Set up and maintain systems the Business that will contribute towards improving efficiency in the office.

Act as the bottom-line drivers of tactical implementation within the context of Business unit excellence and performance improvement.

Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.

Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.

Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.

Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.

Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.

Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.

Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.

Additional Requirements
*Extended hours as and when required
*Travel as and when required