Remote Operational Administrator

Construction Industry
Company : MendaBath UK
Organised and proactive Operational Administrator to assist with the smooth running of our office and provide essential administrative support to a team of 7 technicians. This role requires effective communication, meticulous attention to detail, and a strong ability to manage multiple tasks simultaneously.

Email management:
Respond to client inquiries we cannot assist with, such as out-of-area requests or unrepairable surfaces.
Direct franchisee-related emails to the appropriate team members.
Request additional information from clients when needed to process inquiries effectively.
Generate and send quotes to clients using Xero, ensuring all details are accurate.
Follow up on outstanding quotes to secure business.
Conduct follow-ups with clients after work completion to ensure satisfaction.

Data entry:
Improve and maintain the current filing system for efficient data management.
Ensure version control of all documentation to prevent errors and inconsistencies.
Updating management spreadsheets
Recording guarantee details
Track and record statistics for online advertising performance.

Operational support – daily running of the diary / technicians
Manage the daily scheduling and diary of technicians through our job management system.
Complete pre-attendance process of confirm job dates and times.
Verify that technicians complete all necessary forms and documentation correctly.
Identify and address any gaps in operational processes, ensuring efficient workflows.
Action any notes or updates from technicians and bring relevant matters to the attention of management.

Online reputation support:
Follow up email to clients who have received a review card but not left a review (template).
Engage with and respond to online reviews, maintaining a positive brand image.
Contribute to online social media social strategy. Pull off good photo’s / articles anything to feature on social media