Technical Support Representative
Roodepoort, Gauteng
Posted 5 days ago
- Company:
- W.A.V.E
- Company Description:
- About Us At WAVE, we are dedicated to helping businesses navigate the digital landscape with innovative solutions that drive growth and success. Our team of experts specializes in web design, digital marketing, and tailored strategies that elevate brands and enhance online presence. We believe in building strong, lasting relationships with our clients, understanding their unique needs, and delivering results that exceed expectations. Whether you’re just starting out or looking to scale, WAVE is here to guide you every step of the way.
- Contract Type:
- Contract
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 6
Job Description
Job Summary
The Technical Support Representative will serve as the primary point of contact for clients seeking assistance with technical issues related to our services and platforms. You’ll work closely with our clients to resolve their concerns, provide guidance, and escalate issues when necessary to ensure timely and effective solutions.
Key Responsibilities
Handle client inquiries regarding technical issues via email, phone, or live chat.
Diagnose, troubleshoot, and resolve software or service-related problems.
Guide clients through step-by-step solutions or provide detailed instructions for self-resolution.
Escalate unresolved or complex issues to specialized teams and ensure follow-through.
Document client interactions, technical issues, and resolutions in the ticketing system.
Collaborate with internal teams to identify recurring issues and propose improvements.
Stay updated on product updates, new features, and industry best practices.
Qualifications
Proven experience in a technical support or similar customer-facing role.
Strong analytical and problem-solving skills with a focus on customer satisfaction.
Excellent communication skills, both verbal and written.
Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk).
Basic knowledge of digital marketing tools, platforms, and technologies is a plus.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
A customer-first mindset with patience, empathy, and attention to detail.
What We Offer
Competitive salary and performance-based incentives.
Comprehensive training and development programs.
Opportunities for career growth within a rapidly expanding company.
Flexible working arrangements, including remote work options.
A supportive and inclusive company culture.
- Salary:
- 18.000,00 ZAR Monthly