Contract Manager
Randburg, Gauteng
Posted 2 days ago
- Company:
- Innovation Advance
- Company Description:
- Innovation Advance provides customised training and recruitment solutions that are tailor made to suit what is currently relevant, needed most and perfect for your specific needs. We love doing what we do and believe that learning and progression should be ongoing, valuable and inspiring. We take learning seriously but, we also believe that it should be fun and that achievement should be celebrated.
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Grade 12
- Number of vacancies:
- 1
Job Description
Responsibilities:
• Lead and manage a team of technicians, installer assistants, and customer service representatives, driving them to achieve departmental objectives and sales goals.
• Provide exceptional customer service, building and maintaining strong client relationships, addressing concerns promptly and professionally, and identifying opportunities for upselling and repeat business.
• Develop and maintain a comprehensive understanding of industry standards, practices, product details, and services offered.
• Oversee all aspects of contract administration, including proposal/quotation submission, pricing, and account management.
• Monitor department performance, analyze client feedback, and implement strategies to minimize recurring issues and improve service delivery.
• Ensure adherence to all relevant industry regulations, restrictions, and laws.
• Conduct regular inspections of work performed and customer service provided to guarantee quality and thoroughness.
• Manage the recruitment and onboarding of new team members and subcontractors.
• Mentor, train, and conduct performance reviews for team members, providing constructive feedback and fostering professional development.
• Actively participate in the successful integration of new clients.
• Ensure timely reporting and compliance with company procedures.
• Achieve departmental revenue targets.
Qualifications:
• Previous Contract Manager Experience (Ten Years)
• Experience in Contract Law, (JBC, NEC and FEDIC)
• Experienced in managing large projects.
• Proven experience in contract management and team leadership.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer service orientation.
• Deep understanding of contract principles and best practices.
• Ability to analyze data, identify trends, and implement effective solutions.
• Proficiency in relevant software and tools.