Junior Operations Manager (JB5064)

Junior Operations Manager (JB5064)
Montana, Pretoria
R16 500 to R17 500 (Negotiable - Depending on experience)
Company Cell phone and Laptop
Permanent

A well-established company is known for delivering high-quality, handcrafted frozen desserts. With a strong presence in South Africa, they specialize in authentic gelato, offering a diverse range of flavors made from the finest ingredients. Their commitment to excellence ensures that each product is crafted with precision, blending innovation with tradition. Operating through retail outlets, mobile sales, and wholesale distribution channels, the company prioritizes exceptional customer experiences. As they continue to expand into new regions, they are seeking a Junior Operations Manager to oversee sales, logistics, and team management across multiple locations

Minimum Requirements:
Must have a valid driver’s license and own vehicle
Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field
Previous experience in food and beverage sales, with preference for candidates who have worked in perishable goods or retail sales environments
Food safety or handling certification (advantageous).
Basic knowledge of food safety compliance and regulations
Proficiency in Microsoft Excel for inventory and sales tracking
Strong leadership, communication, and organizational skills.
Ability to multitask in a fast-paced retail and sales environment.
Adaptability to handle peak seasons and fluctuating demand.
Willingness to travel to various locations, including KZN and Mpumalanga.

Duties and Responsibilities:
Sales & Operations Management
Optimize the sales process to drive revenue growth
Manage inventory and supply chain for perishable goods
Oversee order fulfillment and logistics coordination
Handle vendor and supplier relationships (dairy, flavorings, packaging, etc.)
Forecast demand and plan stock levels accordingly
Customer Relationship & Service Management
Manage B2B and B2C client relationships
Enhance customer service and ensure high satisfaction levels
Handle complaints, conduct feedback analysis, and implement service improvements
Develop and execute upselling and cross-selling strategies
Analytical & Problem-Solving
Analyze sales data and generate reports
Study market trends, including seasonality impacts on gelato sales
Optimize pricing strategies and profit margins
Track KPIs such as sales performance, customer retention, and inventory turnover
Technical & Compliance
Maintain proficiency in Microsoft Excel for inventory and sales tracking
Ensure compliance with food safety regulations and cold chain logistics
Leadership & Team Management
Lead and manage sales and production teams
Train and onboard new team members
Motivate staff to achieve sales targets
Delegate tasks and monitor staff performance
Financial & Budgeting Responsibilities
Manage operational costs and budgets
Forecast sales and track revenue
Implement cost-control strategies to minimize wastage of perishable goods
Product & Industry Knowledge
Ensure an in-depth understanding of gelato production and quality control
Keep up to date with industry trends in the frozen dessert sector
Organizational & Event Planning
Effectively manage peak seasons and fluctuating demand
Plan and execute promotional events, pop-ups, and tastings

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

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