Trainer Needed

An exciting opportunity has become available for an in house trainer for our dynamic Contact Centre. The ideal candidate should be well versed in English and have a passion for contributing to the up skilling of individuals.

Key Responsibilities

• The Trainer will coordinate and implement all aspects of the training programs for participants throughout the Contact Centre.
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
• Creates an environment that is conducive to learning and exchanging information, engages the learner and produces the desired
outcomes including successful completion of training rates.
• Monitors training personnel records to ensure that employees have met all company training requirements for company, quality, and
regulatory compliance.
• Analyses course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
• Collaborates with subject matter experts in providing appropriate training support.

Knowledge, skills and attributes required:

• Knowledge of Debt Review, Debt Review Cancelation and Debt Mediation
• Prior experience in Training and Development
• High proficiency in delivering impact training and facilitation;
• Strong planning, organizing and time management skills;
• Must be passionate about contributing to an organization focused on continuously improving client experiences.
• Excellent communication and facilitation skills, including oral presentations and the ability to effectively communicate with all levels of
leadership.
• Strong communication and interpersonal skills;
• Exceptional administrative skills;
• The ability to work within a team;
• Proactive.

Only suitable qualified candidates need to apply.