Pre-Sales Engineer
Midrand, Gauteng
Posted today
- Company:
- Hexing Electric South Africa
- Company Description:
- Hexing Electrical SA (Pty) Ltd (Hexing SA) is the Subsidiary of Hexing group which is one of the leading global market players in power industry focusing on smart metering and smart grid technologies. Since 1992 Hexing Group always has been moving on the edge of technology to deliver state of the art products and solutions to utilities all around the world. More than two decades of working in international market has proved that we always stand with our clients not only as vendor but also as consultant and contractor. Hexing SA has offices at Johannesburg, Durban and Cape Town for the purpose of offering the products and service to her esteemed clients. Hexing SA supplies various metering products, which complies with STS and are qualified by SABS and solution to meet the different requirements. Hexing SA is a BBBEE complied company to support the local employment. The main target of Hexing SA is to provide products and service to the entire Africa market. Our mission is empowering utilities to save more energy by increasing efficiency and reducing losses. We walk along with utilities on their way of development to create a greener world to reserve exhaustible resources for future and save the environment.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Location: Midrand, Gauteng
Working Hours: 08h30 – 17h30
Department: Sales
Job Objective:
The successful pre-sales engineer will be responsible for interacting with potential clients to determine their needs and explain the value of their company’s products or services. The successful pre-sales engineer may also be tasked with creating presentations, writing proposals, and other activities that help seal the deal.
The successful pre-sales engineer must have strong communication skills and an understanding of technical concepts. The pre-sales engineer must be able to clearly explain complex ideas in a way that everyday people can understand them.
Key Responsibilities:
1. Responsible for the pre-sales technical support of electricity products
2. Responsible for the pre-sales technical support of solutions under the guidance from Headquarter.
3. The pre-sales technical support includes but is not limited to: product introduction and demonstration, solution introduction, solution demonstration, client technical support, customer complaint handling, etc.
4. Be able to correctly understand customer’s requirement and respond customer with company’s existing product or solution to reduce customization;
5. Be able to analyze customer's technical pain points and provide solutions under the guidance of headquarters
6. Delivering presentations and demonstrations to prospective and current clients, in-depth knowledge of utility demand, benefit for product planning
7. Collect on utility’s pain point, maintain account plan’s technical portions
8. Responsible for timely troubleshooting, liaising with HQ to provide better onsite service and maintain credibility
9. Develop job related expertise and communication skills
10. Other matters arranged by superiors
Job Requirements:
Education:
• Bachelor’s degree , Btech, National Diploma or above in Electrical and Mechanical Engineering
Experience:
• Minimum 1-2 years of relevant working experiences in the metering sector.
• At best, experience in a similar position or metering industrial.
• Computer science.
• Experience in Electrical product manufacturing industry is a plus.
• Language: English as working language (written and spoken)
• Customer service background experience is crucial to the role.
Knowledge and skills required
• Required to have project experience in communication
• Analytical skills and the ability to recognize the demands on the side of the clients
• Understand IT architecture or database
• Strong Self-motivation and customer service orientation
• Rich experience in project delivery
Client Interaction & Relationship Management:
• Develop and maintain trusted relationships with Body Corporates,Key Municipal Person(s), Trustees, and Managing Agents in the target market.
• Present the smart metering solutions clearly and confidently, ensuring client satisfaction and fostering long-term partnerships.
Sales Execution & New Business Development:
• Proactively pursue new sales opportunities within the assigned market, targeting high-end residential properties.
• Collaborate with sales teams to meet and exceed sales targets, implementing effective strategies aligned with business goals.
Product Support & Troubleshooting:
• Serve as a subject matter expert to support the sales team and help clients understand the benefits of the smart metering solutions.
• Address client concerns and provide hands-on troubleshooting, ensuring smooth and effective product usage.
Product Lifecycle Management:
• Own and drive the product lifecycle for smart metering solutions, working with engineering and sales teams to identify market needs and opportunities.
• Analyse trends and competitor products to ensure that the solutions remain innovative and meet customer demands.
• Background in utility management, SaaS, or IoT products.
• Proven ability to build and maintain relationships with high-end residential clients.
Soft Skills:
• Good professional integrity, patient and steady
• Excellent communication and coordination skills, team work spirit
• Honest
• Organized Work Habits
Additional Considerations
• Electrical Factory and warehousing working environment
