Debtors Controller based in Port Elizabeth

Debtors Controller
Gqeberha

The purpose of this position is to provide a reliable and hard-working Debtors Controller to report to the Commercial Manager and ensure all the Company procedures and policies are adhered to, and that all the departmental objectives are met.
The individual in this role will assist with the following functions:
• Driving debtors’ collections to meet required branch targets.
• Facilitate the resolution of customer disputes and queries.
• Building and maintaining good customer relations.
• Collaborating with sales departments to drive the collections from customers.
• Minimize the provision for bad debts and bad debts written off in the branch.

Key performance areas:
(Essential duties and responsibilities)
To perform this job successfully, the appointed individual must be able to perform essential key performance areas satisfactorily.

This list of key performance areas is not exhaustive and may be changed/supplemented to accommodate business needs from time to time:

- Allocation of debtor’s collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank recons and
liaise with customers daily to ensure remittances are received for payments.
- Managing minimizing the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are
collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to ensure that
terms are complied with, else issuing stop supplies on their accounts and notifying management for letters of demand to be issued.
- Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as
requested i.e. invoices, statements, etc. Continued dedication to customer satisfaction and service excellence will be key.
- Collate and follow up on weekly disputes list for interdepartmental queries.
- Compiling accurate monthly debit order files and submission to National.
- Capturing journal entries from interbank transfers for approval by the Manager.
- Ensure proper and timely communication with and responses to requests for information.
- Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling the
account.
- Ensure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted.
- Assist the Commercial Manager with timeous and accurate information, recons, and documentation as requested.
- Ensure compliance in the area of responsibility to statutory regulations about good corporate governance.
- Ability to encourage, develop, and implement operational innovation.

Required Minimum Knowledge, Skills Education / Training, and Experience Requirement(s):
The requirements listed below are representative of the knowledge, skills, education/training, and experience required for this position:
- Minimum Grade 12 or equivalent qualification and other appropriate job-related work course.
- Minimum of 5 years experience in a similar position.
- Must have managed a total debtor’s book of R10m.
- Strong analytical ability: ability and suitable experience in compiling reports utilizing and analyzing various data sources and presenting
them in a user-friendly format.
- Strong financial/numerical ability.
- Must be proactive; ability to prioritize and complete multiple tasks timeously; ability to see a project through from start to finish.
- Strong administrative ability; very organized and structured approach to completion of tasks; strong focus on attention to detail and
accuracy.
- Highly developed prioritizing and multi-tasking skills; strong sense of urgency; a systematic and structured approach to problem-solving and
decision-making; strong decision-making skills, ability to use initiative and assume responsibility; must be able to function effectively under
pressure and meet deadlines.
- Ability to interact with senior management.
- Excellent communication skills with people at all levels in an organization and external customers.
- Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out.
- Must be computer literate and have advanced / expert skills in MS Outlook, Word, and Excel.
- Must be of sober habits, have high energy, and general good health.

Preferred Knowledge, Skills Education / Training, and Experience Requirements(s):
- Experience working on the Kerridge System and Credit Control.
- 5 years experience as a Debtor’s controller.

Required Certificates, licenses, and Registrations:
- Grade 12 / Matric plus related tertiary qualification or proven and relevant experience.
- Code EB / 8 driver’s licence.

Interdependence with other departments at the branch level:
- This position will require interaction with all departments within the branch as well as Nationally.

If you meet ALL the above requirements. Please email your comprehensive CV and supporting documents to: [email protected]