Application Support Analyst

My client in the Tourism/Hospitality space is recruiting an Application Support Analyst to be responsible for resolving customer requests and problems relating to core business applications, databases integration and reports. This position is based in Sandton.

Experience required:
5 years’ experience in application support and/or database administration
Experience with MS SQL Server in a working environment, including sound knowledge of constructing SQL queries
Good knowledge of Information system terminologies, concepts, functions, policies, and procedures
Experience with SQL Reporting Services, VB.Net, API’s, Web Services and XML
Writing and communication
Problem solving
Patience and understanding
Data cleaning and preparation
Data analysis and exploration

Duties include:
Log incidents, problems, and changes via the Service Management System
Provide support for applications, systems, and databases
Address SQL and front-end application issues, ensuring solutions are implemented
Regularly review application, database, and system performance, proactively identifying and resolving issues
Identify opportunities to automate repetitive tasks and improve system efficiency
Share after-hours support duties with the team
Keep stakeholders informed about problems, changes, and incidents
Configure systems, applications, and databases
Create new and modify existing SQL/SSRS reports
Support and maintain integrations between core applications, APIs, and third-party systems
Maintain Power BI workspaces, manage access control, and optimize data models for performance
Collaborate with DBAs and application vendors to resolve issues and implement changes
Analyse requirements and deliver solutions to meet business goals
Maintain databases and applications, including upgrades and patches
Manage application and database security permissions
Backup and restore databases
Create database schemas, tables, procedures, and permissions
Implement system changes following change procedures
Participate in application testing, including UAT, regression testing, and deployment validation
Develop and update technical documentation
Ensure data accuracy, consistency, and compliance with relevant regulations and company policies
Contribute to disaster recovery and business continuity planning for core applications and databases