Hair Salon Receptionist

Job Title: Hairdressing Receptionist
Job Description:
A Hairdressing Receptionist plays a crucial role in managing the front desk operations of a salon or hairdressing establishment. They are responsible for providing exceptional customer service, scheduling appointments, managing client inquiries, and ensuring the smooth flow of salon operations.
Key Responsibilities:
1. Client Reception: Greet clients warmly as they enter the salon, providing a friendly and welcoming atmosphere. Assist clients with check-in and check-out processes.
2. Appointment Scheduling: Schedule client appointments, including haircuts, color treatments, and other salon services. Use salon software or booking systems to manage appointment calendars efficiently.
3. Client Information: Collect and update client information, including contact details and preferences. Maintain accurate client records to enhance the salon's customer database.
4. Telephone Management: Answer phone calls promptly and professionally. Address client inquiries, provide information about services, and assist with appointment scheduling over the phone.
5. Client Consultations: Assist clients in completing consultation forms and offer refreshments while they wait for their stylist.
6. Cash Handling: Handle cash and card transactions accurately, process payments for services, and provide clients with receipts.
7. Product Sales: Promote and sell salon products and merchandise to clients by providing information on their benefits and usage.
8. Inventory Management: Monitor and restock retail products as needed, ensuring that salon shelves are well-maintained and organized.
9. Cleaning and Organization: Maintain the cleanliness and tidiness of the reception area, including the waiting area and retail displays. Ensure that magazines, brochures, and promotional materials are up to date.
10. Appointment Reminders: Contact clients to confirm upcoming appointments through phone calls, text messages, or email, reducing the risk of no-shows.
11. Customer Service: Provide excellent customer service by addressing client questions, concerns, and requests. Handle client complaints or issues with professionalism and escalate when necessary.
12. Salon Coordination: Communicate effectively with hairdressers and stylists to ensure a smooth and timely client flow, notifying them of upcoming appointments and any schedule changes.
13. Cash Register Reconciliation: Balance the cash register at the end of the day, ensuring that all transactions match receipts and accurately record any discrepancies.
14. Administrative Tasks: Assist with various administrative tasks, such as filing, record-keeping, and managing salon emails and correspondence.
Qualifications:
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Exceptional customer service skills.
• Proficiency in computer software and salon booking systems.
• Cash handling experience and basic math skills.
• Organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Knowledge of hairdressing services and salon products (preferred but not required).
A Hairdressing Receptionist is the first point of contact for clients, and their role is essential in creating a positive salon experience. Their friendly and efficient service helps maintain client satisfaction and contributes to the overall success of the salon.