QA Specialist

About the Role

NDF – National Debt Fund helps people take back control of their finances. We’re looking for a QA Specialist to make sure our debt review removal and mediation services are done correctly and professionally.
Debt Review is a legal way for people who are struggling with debt to get help by paying off what they owe over time. Our job is to support those who are ready to move on from that process—and your role is to make sure we do it properly.

What You’ll Do:

Check client files and legal documents for errors
Listen to calls and review messages to make sure we communicate clearly and respectfully
Spot problems in our processes and suggest better ways to do things
Work with the admin, legal, and mediation teams to keep everything on track
Keep records of what’s working and what needs fixing
Make sure all tasks on the manager’s weekly checklist are completed

What We’re Looking For:

1–3 years working in quality checks, compliance, or admin (in law or finance is a plus)
Very careful with details and good at spotting mistakes
Good writing and speaking skills
Able to work well with others and manage your own time

Why Work With Us:

- You’ll be helping people build a better financial future
- Friendly and supportive team
- A company that values honesty, quality, and care