Remote Customer Support Consultant

Pietermaritzburg, KwaZulu Natal
Posted today
Logo Jebbly Holdings
Company:
Jebbly Holdings
Company Description:
Founded in 2022 in KwaZulu-Natal, Jebbly Holdings was born out of a desire to empower businesses with innovative solutions. Our team began with a shared commitment to excellence and a vision to guide clients towards sustainable growth. In our initial days, we focused on understanding the unique challenges faced by organizations in diverse industries. This understanding shaped our service offerings and solidified our mission to provide customized strategies that address specific needs. Since our inception, Jebbly Holdings has been recognized for its impactful contributions to the consulting field, earning several awards for excellence in strategic planning and operational improvement, demonstrating our commitment to client success.
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Grade 12
Number of vacancies:
8

Job Description

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Customer Support Responsibilities:
Generating sales leads.
Managing incoming calls.
Building good relationships with customers.
Resolving complaints and following up on resolutions.
Identifying customers' needs.
Meeting sales objectives.
Following procedures and policies.
Customer Support Requirements:
High school diploma or equivalent.
Experience in customer service.
Strong telephone etiquette.
Familiarity with CRM tools.
Excellent communication skills.
Ability to manage multiple tasks at once.
Ability to adapt to different personalities.
Salary:
R 22 000,00 Monthly