Claims Consultant

Hermanus, Western Cape

Posted 20 days ago


Company:: Staff Concepts
Company Description:: Ikusasa Recruitment Group is a privately-owned boutique talent resourcing and management company. Ikusasa Recruitment Group has been recruiting in niche markets since 2018 offering our client’s a cost-effective recruitment solutions. We boast clients in various niche markets who have their own preferences and unique needs or identity in the market at large. We are a Level 2 BBBE Company – We are 51% Black Owned We offer the following services Permanent, Temporary placements, Payroll administration and Bulk Response handling. We will match your job brief 100% We carry a 90-day guarantee on all our candidates
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Grade 12
Number of vacancies:: 1

Job Description

Job description:
The Claims Consultant will be responsible to provide administrative assistance and support for all commercial and personal lines claims.
Responsibilities:
Liaising with Clients with regards to Claim requirements
Checking of Cover vs Claim and checking Merits accordingly
Register and Manage Claims on Broker Admin platforms and Direct
Continual feedback to clients via Telephone, Emails and WhatsApp’s as per client preference and work with a sense of urgency to always expedite closure
Building of strong relations with colleagues and ensuring adherence to all processes
Quotations on new policies
Advising on amendments to existing policies
Record keeping on the CRM system

Minimum Requirements:
Grade 12 Certificate
NQF Level Short-term insurance (150 Credits)
RE 5 Examination (Representatives)
DOFA confirmation from FSCA
5+ years claims experience dealing with both personal and commercial claims
Computer Literate (MS Outlook, Excel, Word)
Knowledge of the Tial system will be an advantage

Skillset Required:
Good people and communication skills.
Results and detail orientated.
High stress tolerance and resilience.
Passion for adding value to clients through superior service levels
Willing to work overtime when required
Strong Product knowledge