Debt Review

Job description
Who We're Looking For:

We are searching for empathetic, patient, and skilled call centre agents with a deep understanding of debt management solutions. As a Debt Removal Consultant, you will be responsible for assisting clients through their financial journey by offering personalized advice, guidance, and solutions.

Key Responsibilities:

* Engage with clients via phone to understand their financial situation and explain debt management options.
* Provide clear and concise advice on debt review processes, ensuring clients feel empowered and supported.
* Develop customized repayment plans tailored to the client’s specific needs and circumstances.
* Demonstrate strong negotiation skills to work with creditors on behalf of clients.
* Build and maintain trust with clients by providing compassionate, attentive service.
* Ensure all client information is kept confidential and accurate within company systems.
* Achieve daily, weekly, and monthly targets while maintaining a high level of customer satisfaction.

Key Requirements:

* At least 1 year of experience in a call centre or customer service role (preferred).
* 1 year of experience in cold calling or telesales (preferred).
* Knowledge of debt management solutions and financial matters (preferred).
* Strong communication skills, both verbal and written, with the ability to explain complex financial concepts in an easy-to-understand manner.
* Compassionate, empathetic, and patient demeanor when interacting with clients.
* Strong negotiation and problem-solving skills.
* Ability to work independently and as part of a team.
* Must be organized and detail-oriented.
* Being multilingual is a strong advantage
* Job Type: Full-time

Pay: From R4 500,00 per month

exciting commission structures (uncapped)

Job Type: Full-time

Application Question(s):

Do you speak multiple languages? (eg. English and Xhosa or Afrikaans)
Location:

Cape Town, Western Cape (Required)