Assistant Branch Manager

• Be responsible for managing a team including cashiers and a cleaner within a cash-handling retail environment
• Brief a branch team weekly on all sales initiatives, de-brief associated targets, task them with the relevant activity to ensure targets are met and manage said activity throughout each campaign
• Deliver the highest possible retail standards and excellent customer service
• Drive engagement with our customers through floor walking
• Be responsible for the protection of your branch profit
• Provide induction, and on-going training and support, to your team to ensure Company policies and standards, as set out in the compliance manual, are understood and adhered to
• Be a key point of contact for customers in your branch, answering questions in relation to betting and the company products and minimising any customer issues
• Use your knowledge/interest in sport to create conversation with customers to ensure they have an excellent experience whilst using Company services
• Lead by example when engaging with customers to ensure they enjoy the betting company experience and coach your branch team to do the same at all times
• Process customer bets ensuring information is entered correctly into the till systems
• Work closely with your team to communicate and promote new company products and marketing campaigns to increase sales for your branch
• Communicate detailed information to your branch team as and when required to ensure they are aware of all sales campaigns and associated branch targets. Ensure you feedback to the branch team as to how the branch has performed and coach improvement where required
• Ensure team members are meeting expectations and standards of customer service, bet processing and cash handling
• Liaise with the Branch Manager and Area Manager to ensure the branch is correctly staffed and rostas are communicated to your team
• Ensure effective management and guidance of staff breaks within your branch
• Carry out any administrative duties in line with the requirements of your branch
• Ensure your branch is presented to a high standard at all times, instructing the cleaner where necessary
• Work to ensure we meet our social responsibilities including ensuring team members also adhere to the policies
• Follow company processes to ensure high Health and Safety standards in your branch
• Manage security measures in your branch and ensure that all team members are aware of procedures, and adhere to them at all times
• Manage the cash control and banking procedures for your branch
• Liaise with Studio team at Head Office in regards to trading limits and referencing

Experience and Skills
• Matric or Equivalent qualification
• You must be residing within 10km-15km radius of the branch
• Previous supervisor experience in a retail or customer service environment
• Experience of working in the betting or gambling industry
• Previous experience of cash handling
• Confident communicator, able to enter into conversations with regulars and new customers.
• Ability to work under pressure, there are peak times for our branches depending on sporting seasons
• Ability to lead and manage a team
• Maths is required as you will be working with numbers and odds
• Clear criminal record
• You must be flexible in your approach to work. Our branches can be open between the hours of 8am and 9pm