HR Officer

About the Company

This company is a dedicated and passionate HR Consultancy company committed to delivering tailored human resources solutions that empower businesses to thrive. With extensive knowledge and hands on experience they understand the unique challenges that organisations faced in manging people effectively.
By joining them you will join a team of season professional that assist in offering all aspects of HR with excellence and integrity.

About the Role

The HR Officer plays a pivotal role in delivering outsourced HR services to a diverse range of clients. This role demands high proficiency in employee relations and CCMA processes, as well as the ability to manage the full HR function across multiple industries. The HR Officer must demonstrate initiative, maintain strong client relationships, and contribute to business development where possible.

Responsibilities

Employee Relations and CCMA

Lead and manage disciplinary processes, grievances, and incapacity investigations.
Draft and issue notices, chair or initiate hearings, and prepare documentation for CCMA matters.
Represent clients at the CCMA (conciliation and arbitration stages).
Provide expert advice on misconduct, poor performance, retrenchments, and procedural compliance.

HR Generalist Services

Draft, implement, and manage employment contracts, policies, and procedures.
Provide assistance to the recruitment division on recruitment
Provide an onboarding processes
Support performance management frameworks and provide advice on development plans.
Manage employee lifecycle processes including terminations, probation, and fixed-term contract reviews.
Ensure compliance with South African labour laws and sectoral determinations.

Client Relationship Management

Maintain positive, professional relationships with existing clients.
Provide proactive, solution-oriented support to meet client-specific HR needs.
Regularly follow up with clients to ensure service satisfaction and continuity.
Assist with HR audits and reporting for clients as needed.
Business Development (Advantageous)

Identify opportunities for new client acquisition.
Attend networking events or forums to promote services.
Contribute to the development of marketing material and presentations.

Remote and Onsite Service Delivery

Work independently from home with minimal supervision.
Travel to client premises as required to deliver on-site HR support.
Provide support to the team and HR department
Candidate Requirements

Qualifications

National Diploma or Degree in Human Resources Management or equivalent.
Valid driver’s license and own reliable transport.
Proficiency in Microsoft Office and cloud-based HR systems.
Knowledge of SimplePay would be an advantage

Experience

Minimum of 5 years’ HR generalist experience, with at least 3 years in employee relations and CCMA representation.
Experience in consulting or servicing multiple clients preferred.
Skills and Competencies

In-depth knowledge of the Labour Relations Act, BCEA, EEA, and related HR legislation.
Strong problem-solving and conflict-resolution skills.
Excellent communication and interpersonal skills.
Self-motivated with the ability to work under pressure and manage multiple client accounts.
Professionalism and discretion in handling sensitive matters.

Attributes

High level of initiative and accountability.
Client-centric mindset with a consultative approach.
Strong organisational and time management skills.
Business-savvy with the ability to identify client needs and propose effective HR solutions.
Our culture is very important to us. We are looking for someone who will fit in with our culture and share our passion for the company and its clients.