Retail Manager

We’re looking for a proactive and performance-driven Retail Manager to lead operations at our showroom and retail hub. You’ll manage a team, drive customer engagement, and ensure the end-to-end car buying experience is smooth, trustworthy, and aligned with the company brand. This role is perfect for someone with a passion for customer service, cars, and team leadership.

Key Responsibilities:

Lead all daily operations at the retail/showroom level, ensuring a seamless customer experience.
Supervise and coach a team of sales executives, admin staff, and delivery coordinators.
Drive sales performance and meet monthly sales and customer satisfaction targets.
Ensure compliance with vehicle presentation, pricing standards, and inventory readiness.
Resolve customer queries and complaints with professionalism and care.
Collaborate with marketing, logistics, and procurement teams to align on stock, campaigns, and events.
Monitor KPIs (e.g., sales volumes, test drives, lead conversion rates) and take action on performance trends.
Ensure proper documentation, vehicle handovers, and delivery processes are followed.
Maintain a clean, safe, and welcoming environment for all customers and staff.
Stay up to date with used car market trends, competitor activity, and pricing strategies.

Job Requirements:
3+ years of experience in retail management, preferably in automotive, tech, or fast-paced retail environments.
Strong leadership and team management skills with a hands-on approach.
Excellent communication, negotiation, and customer service abilities.
Data-driven mind-set with experience working with CRM, sales dashboards, and inventory tools.
Knowledge of used car retail or vehicle sales processes is a strong advantage.
A passion for cars and the automotive industry.
Valid driver’s license (essential).

What We Offer:
Competitive salary with sales incentives.
Dynamic, fast-growing company with opportunities to advance.
A supportive team culture focused on innovation and trust.
The chance to be part of transforming how South Africans buy and sell cars.