Order Taker

VACANCY: ORDER TAKER
A fast paced, FSA accredited, successful family run, wholesale bakery serving the needs of the retail,
food service and hospitality industry as well as regional and national distributors in South Africa. We
specialize in a range of artisan breads, rolls and buns, brioche, croissants and Danish pastries, doughnuts
as well as a range of small confectionery products. Our unique range of thaw and serve, parbaked and
convenience products aim to make operations simple for the end user whilst still delivering a high
quality, consistent product. Our vision is to be a recognized supplier of premium bakery products in
South Africa and the first-choice partner in our sector by 2028.

Personal Characteristics
 Supportive
 Diligent
 Interactive
 Organized
 Detail orientated
 Willingness to learn
 Good time management
 Ability to multitask and work on numerous items at the same time.
 Team player and good interpersonal skills

Duties and Responsibilities
Provide exceptional customer and sales support and enabling services in order to optimize
responsive and proactive Pie in the Sky sales with both existing & new customers
 Ensure that orders generated are accurate and aligned with reciprocal invoicing and delivery
related documentation
 Deal with customer impacting and customer raised issues, complaints and problems and take
ownership until resolved
 Liaise regularly with debtors’ section on matters arising regarding customers, and also ensure that
customer information that serves as CRM is up to date and accurate on the systems data base.

Minimum Requirements:
 Matric is a requirement or any equivalent qualification
 3 years of sales administration experience, in the FMCG industry.
 Good communicator both verbally and written
 Experience in SAGE or any other ERP system.
 Intermediate level on Microsoft Excel, Word and Outlook.