Senior Operations Executive (Group Travel)
Cape Town, Western Cape
Posted 20 days ago
- Company:
- Innovation Advance
- Company Description:
- Innovation Advance provides customised training and recruitment solutions that are tailor made to suit what is currently relevant, needed most and perfect for your specific needs. We love doing what we do and believe that learning and progression should be ongoing, valuable and inspiring. We take learning seriously but, we also believe that it should be fun and that achievement should be celebrated.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
We're partnering with a reputable client in the travel sector who’s seeking a Senior Operations Executive to join their Cape Town team—someone who thrives in a fast-paced environment and has a genuine passion for building unforgettable travel experiences.
This position focuses on crafting journeys for high-performing teams, from elite sports delegations to school groups traveling across continents. Your role will encompass the full operational cycle, from client engagement to costings and reconciliation, in a space that rewards strategic thinking and creativity.
What You’ll Be Doing:
• Coordinating tailored travel experiences for group clients—sports teams, school tours, and incentive groups.
• Managing each file with precision: quoting, booking, reconciliation, and client delivery.
• Negotiating with suppliers to secure competitive rates and value-adds.
• Overseeing financial processes: costings, invoicing, reconciliations, and reporting.
• Building and nurturing strong relationships with clients and suppliers.
• Providing on-the-ground support when needed—including attending site visits, familiarisation trips, and leading events abroad.
• Mentoring junior team members while ensuring quality and consistency in delivery.
What We’re Looking For:
• A strong track record in group travel operations, ideally with sports or school-based tours.
• Confident multitasker who can juggle several live projects with care and accuracy.
• Commercially savvy mindset with an eye for margin and negotiation.
• Solid command of booking/reservation systems and Microsoft Office Suite.
• A calm, collaborative communicator with a deep commitment to service excellence.
Additional Notes:
• Must be based in Cape Town or willing to work hybrid if living locally.
• Willingness to travel internationally 3–4 times annually, including weekends or public holidays where needed.
• Competitive salary offered based on experience.
Apply now if you’re ready to bring precision, warmth, and world-class operational strength to a role where no two days (or destinations) are the same.
