Operations Manager: Hotels and Resorts

Job Description
About the Role:
My client is seeking a seasoned Operations Manager to lead multiple hotel and resort properties. This strategic leadership role focuses on delivering exceptional guest experiences, fostering staff engagement, and maximizing owner satisfaction. The successful candidate will drive revenue growth, improve EBITDA, and ensure operational excellence across all properties, based at the Head Office.

Key Responsibilities:
• Develop and communicate comprehensive strategic plans including operational goals, marketing, sales, and budgets.
• Obtain approval from the Executive team and ensure alignment with group objectives.
• Lead and motivate department heads and staff, fostering a guest-first culture.
• Monitor operational performance against targets, ensuring transparency and accountability through regular reporting.
• Ensure compliance with all relevant regulations, health and safety standards, and audit requirements.
• Partner with finance to prepare budgets, control costs, and optimize revenue opportunities.
• Maintain open communication channels with stakeholders, translating goals into actionable objectives.
• Analyse guest satisfaction scores, implement improvements, and develop strategies to enhance service quality.
• Manage and develop staff, providing coaching, feedback, and fostering a high-performance environment.
• Build and maintain relationships with clients, identifying opportunities to improve operational efficiency and revenue.
• Implement and enforce standards, procedures, and brand guidelines across all properties.
• Collaborate on marketing, sales, and revenue strategies to maximize profitability.

Requirements
Ideal Candidate Profile:
• Matric / Grade 12 with a tertiary qualification in Hospitality or Tourism (NQF level 6).
• Minimum of 5 years’ experience in a senior operational role within hotels and resorts.
• Proven ability to manage multiple properties, with strong financial and strategic acumen.
• Excellent leadership, communication, and stakeholder management skills.

This is a unique opportunity for a dynamic leader to influence the growth and success of premium hospitality properties. If you meet these criteria and are ready for the challenge, my client wants to hear from you.