Location:
Durban, KwaZulu Natal
Contract Type:
Full Time
Experience Required:
More than 10 years
Education Level:
Bachelor
Salary:
110.000,00 ZAR /
Monthly
Job Description
Our client, a national Transport & Logistics company, is seeking a seasoned General Manager Operations to oversee its branches across KZN. This is a senior role that requires someone passionate about operational excellence, service delivery, compliance, and team leadership across the road freight supply chain.
This is a critical leadership role in a high-performance logistics network where collaboration, improvement, and delivery are essential.
Main Functions:
1) Regional Leadership & Oversight
• Provide direct leadership to the Branch Managers
• Act as the strategic link between regional operations and national leadership.
• Foster cross-branch collaboration and alignment with organisational goals.
2) Operational Excellence & Service Delivery
• Standardise and optimise operational processes across all branches.
• Drive improvements in productivity, service levels, and operational cost control.
• Monitor daily branch performance and intervene where required to uphold delivery standards.
3) Compliance & Risk Management
• Enforce compliance with legal, safety, and operational regulations.
• Manage escalated risks, incidents, and complex disciplinary issues.
• Ensure all branches are audit-ready and follow internal SOPs consistently.
4) Financial & KPI Management
• Analyse and oversee branch-level P&Ls and regional budgets.
• Monitor performance indicators and initiate recovery or improvement plans where gaps are identified.
• Champion cost-saving initiatives while enhancing service outcomes.
5) People Development & Culture
• Mentor and develop Branch Managers and critical frontline leaders.
• Support HR in performance management, training, and succession planning.
• Foster a positive, high-performance work culture across branches.
6) Customer Engagement & Escalation Management
• Build and maintain key customer relationships at a regional level.
• Manage escalated service challenges and ensure sustainable customer solutions.
7) Strategic Reporting & Insight
• Consolidate and present monthly performance reports and operational insights to Executive Management.
• Drive data-informed decision-making and continuous improvement across the region.
Required Experience:
• Strong multi-site operations management experience in a road freight/logistics environment.
• Proven leadership track record with the ability to influence and manage diverse teams.
• Deep understanding of transport compliance, linehaul operations, and branch service delivery.
• Strategic thinker with strong operational execution ability.
• Passionate about teamwork, customer service, and driving accountability.
• Highly organised and adaptable in a dynamic, fast-moving environment.
• Clear communicator, approachable leader, and results-driven professional.
Minimum Requirements:
• Relevant degree or diploma in Logistics, Transport, Business or Operations Management.
• 8–10 years’ operational experience in logistics, with at least 5 years in a regional/senior role.
• Strong commercial understanding, including financial management and P&L oversight.
• In-depth knowledge of distribution models, regulatory compliance, and operational metrics.
• Proficiency in logistics systems, data reporting tools, and Microsoft Office.
• Valid driver’s license and own transport essential.
• Availability for travel and after-hours operational support.
Salary: R90 000 - R110 000 CTC per month (negotiable)
To apply, send your CV with the heading GENERAL MANAGER OPS.
This is a critical leadership role in a high-performance logistics network where collaboration, improvement, and delivery are essential.
Main Functions:
1) Regional Leadership & Oversight
• Provide direct leadership to the Branch Managers
• Act as the strategic link between regional operations and national leadership.
• Foster cross-branch collaboration and alignment with organisational goals.
2) Operational Excellence & Service Delivery
• Standardise and optimise operational processes across all branches.
• Drive improvements in productivity, service levels, and operational cost control.
• Monitor daily branch performance and intervene where required to uphold delivery standards.
3) Compliance & Risk Management
• Enforce compliance with legal, safety, and operational regulations.
• Manage escalated risks, incidents, and complex disciplinary issues.
• Ensure all branches are audit-ready and follow internal SOPs consistently.
4) Financial & KPI Management
• Analyse and oversee branch-level P&Ls and regional budgets.
• Monitor performance indicators and initiate recovery or improvement plans where gaps are identified.
• Champion cost-saving initiatives while enhancing service outcomes.
5) People Development & Culture
• Mentor and develop Branch Managers and critical frontline leaders.
• Support HR in performance management, training, and succession planning.
• Foster a positive, high-performance work culture across branches.
6) Customer Engagement & Escalation Management
• Build and maintain key customer relationships at a regional level.
• Manage escalated service challenges and ensure sustainable customer solutions.
7) Strategic Reporting & Insight
• Consolidate and present monthly performance reports and operational insights to Executive Management.
• Drive data-informed decision-making and continuous improvement across the region.
Required Experience:
• Strong multi-site operations management experience in a road freight/logistics environment.
• Proven leadership track record with the ability to influence and manage diverse teams.
• Deep understanding of transport compliance, linehaul operations, and branch service delivery.
• Strategic thinker with strong operational execution ability.
• Passionate about teamwork, customer service, and driving accountability.
• Highly organised and adaptable in a dynamic, fast-moving environment.
• Clear communicator, approachable leader, and results-driven professional.
Minimum Requirements:
• Relevant degree or diploma in Logistics, Transport, Business or Operations Management.
• 8–10 years’ operational experience in logistics, with at least 5 years in a regional/senior role.
• Strong commercial understanding, including financial management and P&L oversight.
• In-depth knowledge of distribution models, regulatory compliance, and operational metrics.
• Proficiency in logistics systems, data reporting tools, and Microsoft Office.
• Valid driver’s license and own transport essential.
• Availability for travel and after-hours operational support.
Salary: R90 000 - R110 000 CTC per month (negotiable)
To apply, send your CV with the heading GENERAL MANAGER OPS.
Number of vacancies:
1
Company Description
Talent Fox SA is a proudly South African 100% female owned recruitment and talent acquisition solutions company.
We specialise in permanent, contract and temporary recruitment solutions nationwide. Our edge is that we’re specialists in headhunting.
Our clients love us because we offer a highly personalised service thats fast, cost-effective, and driven by passion.
What sets us apartis that we’re small by design but big on delivery. What this means for our clients is, aside from excellent service delivery, we are able to fill their positions with candidates who actually add value, at rates that are highly competitive.
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