Admin Assistant

We have a position available for an administrative assistant in Pretoria. This role involves managing loan documentation, ensuring data accuracy, providing support on the loan and insurance policy administration systems, training on the insurance policy administration and loan systems, and contributing to the smooth operation of micro-loan programs.
Responsibilities: Micro Loan Management: Process loan applications from initiation to closing, verifying all necessary documentation and ensuring compliance with regulatory requirements. Conduct thorough credit analysis and risk assessment to determine loan eligibility and terms. Maintain accurate and organised loan files, ensuring all documentation is complete and up to date. Provide exceptional customer service by addressing inquiries and resolving issues related to loan applications and status. Monitor loan performance and assist in the collection of payments, communicating with clients as needed. Communicate with borrowers regarding loan status and provide support throughout the loan lifecycle. Prepare loan disbursement checklists and verify supporting documents. Coordinate with internal teams, including underwriting, compliance, and funding, to facilitate seamless loan transactions. Conduct thorough reviews of loan documentation to ensure compliance with company policies and regulatory requirements. Develop and implement process improvements to enhance operational efficiency and reduce turnaround times. Serve as a primary point of contact for clients and stakeholders, addressing inquiries and resolving any issues that may arise. Provide training and mentorship to junior loan administrators, fostering a culture of continuous improvement and excellence.
System Training and Support: Develop and deliver training materials and sessions for staff on the use of the insurance policy administration and loan management systems. Provide ongoing technical support to users of the policy administration and loan systems, troubleshooting issues and ensuring efficient system utilisation. Collaborate with IT support to resolve complex system problems. Contribute to the improvement of system processes and workflows.
General Administrative Support: Answer phone calls and emails, directing inquiries to the appropriate personnel. Prepare correspondence, reports, and other documents. Maintain organised filing systems for documentation. Create training manuals and online training guides. Assist with other administrative tasks as needed to support the operations department.
Proven experience in administrative support, ideally within a financial or lending environment. Familiarity with loan processing procedures and documentation. Excellent communication and interpersonal skills, with the ability to train and support users. Excellent organizational and problem-solving skills. Ability to work independently and as part of a team. 2+ years of experience in loan administration or a related financial services field. Strong understanding of lending policies, procedures, and regulations. Proficiency in loan processing software and Microsoft Office Suite. Excellent analytical skills with attention to detail.
Basic salary of R 14 500.00 on offer and negotiable.

Disclaimer: Dear Applicant, please note that if you are not contacted by All Star Placements within five days of your application you may assume that the application was unsuccessful (i.e. You do not adhere to the minimum standards for the position in question) your CV will however be placed onto our database for any future employment opportunities that may arise.