Coffee Shop Operations Manager

We're seeking an experienced Coffee Shop Operations Manager to oversee our coffee shop in Glengarry Shopping Center, Cape Town, and unlock its full potential. As a key member of our team, you'll manage staff, control inventory, and maintain high customer service standards. This unique opportunity also offers the chance to invest in the business and become a part-owner, perfect for entrepreneurial individuals looking to take their career to the next level.
Key Responsibilities:
1. Shop Opening and Closing: Ensure the coffee shop is opened and closed according to schedule, and that all necessary preparations are made for trading.
2. Staff Management: Recruit, train, and manage a team of baristas, shift leaders, and other support staff to ensure excellent customer service and efficient operations.
3. Shift Management: Create and manage staff schedules, ensuring adequate coverage during peak periods and minimizing labor costs during slow periods.
4. Inventory Management: Monitor and control inventory levels, ordering supplies and stock as needed to maintain optimal levels.
5. Stock Collection: Collect stock from suppliers or warehouses as necessary, ensuring timely receipt of goods and minimizing stockouts.
6. Customer Service: Provide exceptional customer service, responding promptly to customer complaints and concerns, and ensuring that all customers receive a high-quality experience.
7. Quality Control: Monitor and maintain high standards of quality, ensuring that all products meet company standards and customer expectations.
8. Health and Safety: Ensure compliance with all health and safety regulations, maintaining a clean and safe environment for customers and staff.
9. Administration: Perform administrative tasks, including payroll, scheduling, and reporting, to ensure smooth operations and compliance with company policies.
10. Marketing and Promotions: Implement local marketing initiatives and promotions to drive sales and increase customer loyalty.
11. Budgeting and Cost Control: Manage budgets and control costs, ensuring that the coffee shop operates within allocated budgets and achieves financial targets.
12. Baking and Food Preparation: Operate an oven and bake simple fresh products, such as pastries, muffins, and cookies, to maintain a consistent supply of freshly baked goods.

Requirements:
- 2+ years of experience in a retail or hospitality management role
- Proven track record of success in managing staff, controlling inventory, and driving sales growth
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Trained and skilled barista with experience in coffee preparation and presentation
- Passion for baking and creating delicious food, with knowledge of food safety and preparation procedures
- Basic computer skills and experience with point-of-sale systems
- Ability to operate an oven and bake simple fresh products

Investment Opportunity:
We're looking for a talented and entrepreneurial individual to join our team and invest in the business. As a part-owner, you'll have a unique opportunity to share in the success of the business and contribute to its growth and development.

What We Offer:
- Competitive salary
- Opportunity to invest in shares of the business and become a part-owner
- Fun and dynamic work environment