Call Centre Agents Needed

NCR Management Centre, an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the responsibility as a Call Centre Agent - reporting to the Floor Manager.

The successful candidates are required to have excellent verbal and written communication skills in English. A second and third language would be advantageous in order to service existing and potential clients and ensure targets and standards are achieved and client satisfaction maintained.


Requirements:

At least 1-year experience within an call Centre environment;

Knowledge of Debt Review Cancellation and Mediation would be and added advantage

Proficiency in working on vici-dial would be an added advantage

Computer Literate

Saturdays may apply depending on sales targets


Skills and Competencies:

Interpersonal skills

Good verbal communication skills

Good written communication skills

Good Listening skills

Pressure resilience

Planning and organising

Attention to detail

Persuasiveness

Client focused

Result orientated


Key outputs include:

Achieve daily, weekly and monthly sales targets as agreed upon

Meet the agreed daily talk time target

Obtain, confirm and update all client details accurately and efficiently

Achieve monthly objectives as agreed with the coach/manager

Adhere to the call Centre policies and procedures at all times



Please note that this is strictly a sales driven position. Only applicants who meet the minimum requirements need to apply.



Please send your CV to [email protected]