Junior IT Support Engineer

Job Position: Junior IT Support Engineer
Ref: 4679
Location: PE/Gqeberha
Salary: R10 000 to R12 000 per month commensurate with qualification and experience

Email your CV to [email protected]

The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support and Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity
Qualifications / Requirements:
• Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365
• A+ certification preferred
• Fundamental knowledge of TCP/IP networking, including DHCP and DNS
• Minimum 1 to 2 years of experience in a desktop support environment
• Capable of thriving under pressure and managing multiple tasks concurrently, prioritizing effectively
• Self-motivated with strong attention to detail, able to work under minimal supervision
• A collaborative team player comfortable interacting with management, colleagues, and clients
• Demonstrates ability to deliver accurate results within set deadlines while maintaining neatness in work
• Displays a passion for the IT industry and maintains a results-driven, positive, and professional demeanour
• Exhibits excellent client service skills with outstanding interpersonal, verbal, and written communication abilities
• Possess essential problem-solving and troubleshooting skills
• Demonstrate excellent time management skills
• Approach work and colleagues with a positive, confident attitude, embodying honesty and reliability

Key Performance Areas
• Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues
• Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless)
• Diagnose and resolve faults logged on the company's helpdesk system, escalating to the Systems Administrator when necessary, with agility and precision
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points
• Collaborate with senior IT staff to resolve complex technical issues and escalate problems as needed
• Document and track support requests and resolutions using ticketing systems
• Perform routine maintenance tasks, such as system updates, patches, and backups
• Assist in the implementation of IT security policies and procedures to safeguard company data
• Provide training and assistance to users on basic IT procedures and best practices
• Stay current with emerging technologies and trends in the IT industry to contribute innovative ideas and solutions