Customer Helpdesk Agents

Durban, KwaZulu Natal

Posted today

Company:: TEEKOM SA
Company Description:: Teekom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Teekom had offered 3G products available since 2008.[22] The coverage was initially limited to a small part of the country. Telkom entered the South African Cellular market under the brand 8ta. The public launch of the network took place on 14 October 2010 and products have been available since 18 October 2010,[23] supporting both GSM and 3G services.
Contract Type:: Permanent
Experience Required:: No Experience
Education Level:: Grade 11
Gender:: Any
Number of vacancies:: 18

Job Description

As a customer service representative, you will be responsible for:
Completing quotes timeously and according to quoting standards and supplying them to customers on time.
Answering incoming phone calls from customers who want to place orders, request quotes, inquire about products and services, or report issues.
Capturing and maintaining all customer information accurately.
Using the CRM system to manage data and track orders.
Liaising with production and dispatch on the progress of jobs, delivery dates, and production plans.
Managing customer queries effectively and efficiently
Communicating with the production and dispatch teams to ensure that the orders are completed on time, according to the customer specifications, and delivered to the correct address.
Following up with customers to confirm their satisfaction, collect feedback, and resolve any complaints or problems they might have.