Parts Department

Job Overview:
The Parts Department Assistant is responsible for managing and coordinating the parts inventory, ordering stock, liaising with suppliers, and ensuring the efficient distribution of parts to the workshop. This role requires strong organizational skills, attention to detail, and the ability to work under pressure to support the workshop in delivering world-class service.

Key Responsibilities:
Parts Management & Inventory Control:
Maintain accurate stock levels and perform regular inventory checks.
Process incoming stock and ensure correct storage and labeling.
Conduct stock counts and reconcile discrepancies.
Ensure all parts are stored safely and organized for easy accessibility.
Procurement & Supplier Liaison:
Source and order parts from approved suppliers while ensuring cost-effectiveness.
Develop strong relationships with suppliers to negotiate competitive pricing and timely deliveries.
Monitor backorders and follow up on delayed parts.
Internal Coordination & Workshop Support:
Ensure the workshop receives parts efficiently to prevent service delays.
Work closely with service advisors and technicians to understand part requirements.
Provide alternative solutions for unavailable parts where necessary.
Customer Service & Sales Support:
Assist in providing customers with accurate part quotations.
Process customer part orders and ensure timely fulfillment.
Handle part inquiries professionally and promptly.
Administration & Reporting:
Maintain up-to-date records of parts orders, deliveries, and stock levels.
Generate reports on stock usage, pricing, and supplier performance.
Ensure compliance with company procurement policies and procedures.
Required Skills & Qualifications:
Matric certificate (Relevant qualification in automotive parts management is an advantage).
Minimum of 2 years’ experience in an automotive parts department or similar role.
Strong knowledge of automotive parts and components.
Proficiency in stock management software and MS Office (Excel, Word, Outlook).
Excellent organizational and problem-solving skills.
Ability to work independently and under pressure.
Strong communication and interpersonal skills.
Attention to detail and accuracy in managing stock levels and pricing.
Key Attributes:
High level of integrity and accountability.
Strong team player with a proactive mindset.
Customer-centric approach with a commitment to service excellence.
Ability to multitask and prioritize workload in a fast-paced environment.