IT Service Delivery Manager Cape Town

This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.

Education Requirements:
• Graduate, Preference for B.E. / B.Tech with industry recognized certifications like ITIL/ ITSM, PMP

Work Experience Requirements:
• Minimum 8 – 12 years in managing IT service delivery of BPO large client relationship (800+Seats)
• Willingness to work in a 24 x 7 environment and must able to work 2PM-11PM Shift Onsite.

Technical Skills:
• Good understanding of Networking, Systems, Voice and business applications
• An industry recognized certification like ITIL / ITSM is an advantage
• Understanding of Project management methodology
• ITIL Framework / Knowledge (Incident Management, Problem Management, Change Management, Service Management)