Reservations Manager Cape Town
Cape Town, Western Cape
Posted 5 days ago
- Company:
- Executive Placings
- Company Description:
- Recruitment Agency
- Contract Type:
- Full Time
- Experience Required:
- More than 10 years
- Education Level:
- Grade 12
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Experience required:
At least 1 year’s supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years
Safari/inbound travel experience
Excellent systems knowledge – Tourplan
MS Office
Excellent knowledge of Southern and East Africa
Experience dealing with international clients and agents
Duties include:
First response on all new inquiries and distribute to consultants
Checking that all inquiries are replied to within 24 hours
Producing weekly and monthly statistics for the business
Regular reporting with feedback and analysis of trends
Guiding any difficulties that the consultants may have
Ensuring correct sales and office procedures are followed
Managing and approving leave times
Maintain team workloads & distribute them accordingly
Check quotes
Re-allocate quotes as needed, and take on some ad hoc quotes as needed
Assist with Complaint handling
Manage in-house CRM system for maximum long-term company benefit
Providing staff training as needed
Performance reviews with staff
Dealing with any disciplinary reviews whenever necessary
Attending regular meetings with senior management
To apply please send CV to [email protected]