Spa Operator

VACANT POSITION – SPA OPERATOR
Recreation Africa Leisure Industries (PTY) Ltd requires the services of a Spa Operator
We are seeking a passionate and experience individual to join our team and contribute to the exceptional Spa experiences offered to our guests.
The responsibilities will include:
• Oversee day-to-day operations of the Spa, ensuring everything runs smoothly and
efficiently. This process includes scheduling, facility management, and health and
safety regulations compliance.
• Hire, train, and manage Spa staff, including therapists, receptionist, to ensure high-
quality service.
• Handle customer expectations in a professional manner, anticipating and addressing
their needs and desires. Provide flexible customer service to ensure customer
satisfaction and loyalty.
• Maintain a high profile with guests within the Spa, brief guests about changes, delays
or cancellations of planned activities.
• Manage the Spa`s budget, including setting financial goals, monitoring expenditures,
and implementing plans to increase profitability.
• Create and execute marketing and promotional strategies to attract new clients and
retain existing ones. This effort may involve social media marketing, special packages,
and partnerships.
• Maintaining an updated client database
• Monitor and control the flow of supplies that includes the purchase, storage and
movement of the required quality of raw materials, and also work-in-progress
inventory. Manage supply chain activities and synchronise supply with demand of
production and customer.
• Manage the Spa supplies, products, and equipment inventory, while minimising
waste maintain adequate stock levels, and order new supplies as necessary.
• Regularly evaluate service quality and client satisfaction and make necessary
adjustments.
• Perform workshops and lectures pertaining to own professional field
• Develop long-term goals and business strategies for the Spa, identify growth and
expansion opportunities, and incorporate industry trends and innovations
• Ensure the Spa meets with all hygiene standards and complies with all health
regulations and safety standards, including cleanliness and hygiene.
• Create efficient work schedules for staff and ensure enough staff members are
available to meet customer demand.
• Lead, supervise and motivate a group of people, in order to meet the expected results withing a given timeline and with the foreseen resources in mind.
• Training staff members on new skills and industry standards
• Establish daily priorities for Spa employees. Effectively deal with multi-task workload.
Minimum Requirements:
• International recognized Spa qualifications, Degree or certification in hospitality management or a related field.
• Computer literacy with knowledge of Microsoft Office Proficiency, Excel
• Matric
• Qualified in the following an advantage: massage, facials, manicures, pedicures, waxing, wraps
• Four years of work experience as a Spa Operator, solid knowledge and understanding of Spa operations and business
• Leadership or other supervisory experience
• Advance skills in accounting and inventory management
• Must be mature, responsible, passionate and target driven.
• Exceptional sales and marketing skills
• Must be well groomed to present the brand, neat and big on hygiene
• Must be a Team player, reliable, energetic, goal driven and well-spoken
• Excellent verbal and written communication skills
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and the ability to handle multiple priorities.