UC Field Technician

Pretoria, Gauteng

Posted more than 30 days ago


Company:: ATripleA Recruitment and Temps
Company Description:: AtripleA Recruitment was established in 1999. Its success in the Recruitment Industry has allowed us to deliver an efficient and trustworthy service to both employer and employee. We aim to provide outstanding Recruitment Services to our valued clients, by providing totally reliable, competitively superior, quality candidates 100% according to client specification and time-certain delivery at a cost effective price. AtripleA Recruitment has to earn the loyalty of Corporate Clients in the surrounding area and grow our family by developing and marketing world class service.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Grade 12
Gender:: Any
Age:: 21 to 99 years
Number of vacancies:: 1

Job Description

Duties and Responsibilities:
• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
• Understanding each client’s Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination and best practice standards
• Video Conferencing and Audio-Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Programming of Crestron and Extron control systems for Boardroom installations
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client
• Be willing to assist as On-Site Technician when needed at certain customers
• Must be able to work and report without direct supervision.

Minimum Requirements:
• Matric Essential
• A minimum of 2-4 years audio visual experience
• Strong knowledge of Audio-Visual systems
• Crestron and Extron programming non-negotiable
• Basic Room control experience.
• Audio experience including basic DSP programming
• Video Routing and switching experience
• Video Conferencing endpoint experience – Polycom, Avaya
• Good communication skills
• Proof of technical skills
• Good time management essential
• Good planning skills
• Strong attention to detail is essential
• Must have valid Driver’s license & own vehicle