Lodge Managment posting for couple

We have a client that is looking ideally for a couple who will be willing to take up the post of Lodge management and maintenance.

Duties:
The focus of this lodge position is the management of the day to day operations of the lodge in order to meet with the specified standards, objectives and policies of the lodge.

Roles and Responsibilities

The lodge managers will be responsible to manage employees in the lodge.
The lodge managers will carry supervisory responsibilities in accordance with the organization’s policies and the applicable laws.
It is the lodge Managers responsibility to maintain a good working relationship with the other companies, guests and Lodge owners.

GUEST RELATIONS
Being in Contact at all times.
Enhancing the Guest Experience
Ensure all aspects requested on the function sheet, reservation notes are met. Making sure all guests are aware of the time slots activities takes place in.
Duty Manager to assist with in house activities program, and or, manage special occasions and events
All VIP guests are handled in accordance with their VIP Status
Deal with all complaints .Listen and address complaints as they are reported by guests or through a third party.
Ensure follow up with guest that problem has been sorted, especially when reported through a third party.
All guest to be aware of services the lodge offers. Assist with reservations and arrangements to participate in these programs.
Actively encourage guests to give feedback during their stay. Collection of guest questionnaires.
Ensure at all times that the guest experience service of an acceptable level.

OPERATIONS
Ensure smooth running of all Lodge Operations Allocate duties to all staff and ensure all your bases are covered daily.
To ensure that all staff are neat, clean and correctly dressed and equipped with the necessary items required for efficient service, thereby maintaining the highest standards and appearance and social skills as required by company policy.

BREAKDOWN AND MAINTENANCE
Breakdown is completed in accordance with the SOP standards.
Full maintenance is to be carried out. Upkeep of this is crucial.

CLEANLINESS
To maintain an acceptable standard of cleanliness throughout at all times.

INTERNAL COMMUNICATION
Establish an effective system of communication between other departments and all staff.

SOPs AND HOUSE RULES
Be familiar with all operational manuals and house rules.

KITCHEN
Ensure the standard menu is being followed. Food is served at the prescribed standard
Basic kitchen hygiene is adhered to.

RECEPTION
Welcome guest to the lodge. All guests to receive welcome drink according to SOP
Assist the receptionist with the check in.
Introduce the guest to the facilities
Walk guest to room
Explain to guest how all items in room works.
Assist with any problems / requests.
Assist with group check in.
Assist with data collection for reception in order to ensure charges are done correctly.
Assist with check out.

HOUSEKEEPING & ROOMS
Ensure with Housekeeping that standards are maintained at all times