Dispatch & Logistics Clerk

Our client has a requirement for a Dispatch & Logistics Clerk. He/she will have the overall responsibility of verifying in-store purchases, overseeing the dispatch of orders by matching dispatch/delivery notes and invoices, reconciling quantities, noting any discrepancies and reporting these immediately and checking the loading of these onto the trucks correctly. Comply with procedures to ensure that dispatch of goods is done accurately and safely.

Qualifications & Experience Requirements
• Verifiable minimum of 24 months experience in function of a similar nature (within the last 24 months is advantageous)
• Good verbal communication skills (English and isiZulu)
• Appropriate literacy and numeracy skills
• Verifiable minimum of 3 years’ experience in the building, logistics, dispatching and DIY industry
• Excellent knowledge of building materials and DIY hardware products
• Experience in a hardware retail environment would be advantageous
• Logistics and understanding of delivery vehicles

Key Performance Areas
• Ensure proper handling of products by staff during loading
• Alert the Purchasing Clerk if it is observed during day to day activities
• that stock levels are low or zero
• Monitor loading of materials to ensure accurate and safe delivery to customers
• Escalate any staff issues to manager to initiate disciplinary action as required
• Maintain optimal level of customer service and assist to resolve customer issues
• Supervise all customer and company staff in all yard operations
• Ensures all pathways/driveways are kept clear, neat and tidy
• Yard Supervisor to be yard at all times – to find substitute before leaving
• Identify damages and/or breakages and raise with stock controller and manager for processing
• Ensure the MBS yard is kept clean and tidy at all times
• Weigh bridge control and operation
• Assist when necessary in the Dispatch position and IQ system

Competencies (skills & attributes)
• Excellent attention to detail, customers , product knowledge
• Must be able to read and interpret documents such as invoices, delivery notes and orders
• Ability to remain calm and effective under pressure
• Strong communication and leadership skills (English and isiZulu – verbal and written) and good telephone etiquette
• Good administrative and organisational skills
• Able to take initiative and problem-solve constructively
• Willing to be flexible and assist in other functions when necessary
• Act with integrity – be honest, dependable, principled and trustworthy