Experience Coordinator

The Company: Hopscotch Travel
Role Name: Experience Coordinator
Location: Gardens, Cape Town
Hours of work: Monday to Friday 8:30am - 17:00pm. Hybrid role: 3 days / week in the office

Role summary:
Hopscotch Travel was created by young people, for young people. We connect youth aged 18-25 to work & travel experiences around the world. We’re a small, high performing team of hard workers, problem solvers and team players. We’re incredibly passionate about helping people carve out their own unique path.

We’re looking for a dynamic and dedicated experience coordinator to join our team, someone with strong communication skills, cultural sensitivity, and the ability to work independently

Our ideal candidate will thrive in our fast-paced, mission-aligned work style. This role requires a self-starter who combines a team-player mindset with autonomous work practice, is willing to dive into new projects, and is eager to contribute in a wide variety of ways. If you’ve got an entrepreneurial attitude to growth and love connecting with people - let’s connect!

Daily Responsibilities:
- Serve as the main contact for general inquiries.
- Maintain high-quality communication by providing consistent responses across all channels.
- Collaborate with international stakeholders to assess and match Aupair candidates.
- Collaborate with local stakeholders on provided leads.
- Conduct interviews with Aupair applicants.
- Facilitate the seamless onboarding of selected Aupairs.
- Keep track of leads using the CRM system Pipedrive.
- Coordinate visa application processes smoothly.
- Coordinate flight bookings with Hopscotch partners.
- Drive innovation and take ownership of responsibilities.

Requirements:
- 2-3 years’ experience in sales and admin
- Critical thinking skills
- Excellent interpersonal and communication skills.
- Excellent written and verbal communication
- Organised and methodical with experience running simultaneous projects and meeting deadlines
- Strategic thinking, hands-on approach
- Work independently with initiative and in a team
- Growth mindset
- Resourcefulness