Key Account Manager

Purpose:

The purpose of this position will be to build, maintain, and manage the relationship with key principals of
the company’s Enterprise Clients and, when required, Mid-Market and SME clients. The successful candidate
must live out our business purpose. The company strives for recognition as a world class, global provider of
solutions that makes all forms of on-road transportation safer and more efficient and to get everyone
safely home.

Requirements:

Knowledge & Experience

Bachelor’s degree in business administration/sales/marketing
At least 5-10 years’ experience in face-to-face client management and experience in supply chain – preferably in FMCG account
Elevated level of financial / budget / reporting experience
Strong collaborator with an elevated level of business and financial acumen
Experience within Logistical / Transport / Risk
Management Industry will be advantageous

Skills:
Highly computer literate
Taking ownership and accountability for tasks and activities, demonstrating effective self-management in planning, prioritising, and self-development
Effective communication & presentation skills
Initiative-taking, customer orientated, good negotiating skills

Areas Of Responsibilities:
Setting and implementing strategy for individual customers based on the company’s and customer objectives and aligning the KPIs with the company’s business strategy.
Implementing rate reviews and increases as needed to ensure management of principal profitability by collaborating with the Commercial Department.
Foster professional relationships with other teams for Pilots and New Deployment Projects.
Establish and own overall relationship with Portfolio of clients, which include increasing adoption, ensuring retention, upselling and client satisfaction.
Multi-level and cross functional interaction to drive continued value in Risk Mitigation using our products and services.
Aligning between clients and cross-functional internal teams in the company to ensure the timely and successful delivery of our solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)
Collaborate with clients to establish critical goals and aid the customer in achieving their goals in accordance with Client’s Program Plan/Strategy.
Manage assigned Clients’ Program implementation, including Deployment roll-out planning, the company’s Program Experience and performance related to their program goals and expectations.
Maintain Client Program Plan/Strategy after implementation.
Forecast and track key account metrics.
Identify and grow opportunities within your client base through account planning.
In collaboration with the Hardware Operations Specialist – Keep clients informed of product and service developments within the company.
Working alongside sustainability team, analyse risks and trends identified through the client’s use of the company’s Program, and using the company’s best practices and model strategies propose solutions / recommendations to client through Program Performance Reviews – 21 day / Quarterly and Annual.
Assess, troubleshoot, and resolve issues to improve the Client’s experience including managing Client system data and asset management and communicate findings and recommendations on critical initiatives to the company’s Management, internal team members and Clients.
Ensure Client’s product and service knowledge and training.
Ensure that the Organisation’s reputation, integrity, and product offering quality maintained.
Ensure that the correct prescribed standards of practice/documentation used for implementation is sent to company employees and customers.
Ensure that the correct training material is used and made available at training sessions.
Assist in managing or leading Client initiatives and special projects as needed.
Monthly Steering Committee meetings implemented and scheduled with your customers.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Salary: Market related