Team Manager

Location: Rivonia
Salary: Market-related
We are a results-driven insurance brokerage representing several top providers. We are looking for a motivated Team Manager to lead a high-performing team, driving sales, service excellence, and achievement of performance-based targets.
Key Responsibilities
Team Leadership:
• Lead, mentor, and motivate a team of sales and customer service representatives to achieve targets.
• Monitor individual and team performance, ensuring alignment with KPIs such as sales conversion rates and customer satisfaction.
• Conduct regular coaching and training sessions to enhance skills and product knowledge.
Performance Management:
• Develop strategies to meet and exceed performance-driven targets.
• Analyze team metrics and provide actionable insights for improvement.
• Ensure accountability for goals and implement corrective actions when needed.
Sales Support & Customer Service:
• Drive team efforts to manage inbound and outbound sales inquiries effectively.
• Foster a customer-centric environment, ensuring escalated issues are resolved promptly.
• Identify opportunities for upselling and cross-selling to maximize revenue.
Operational Efficiency:
• Streamline workflows and processes to enhance productivity.
• Utilize CRM tools and technology effectively to support team operations.
• Provide performance reports and updates to senior management.
Requirements
• Education:
o Grade 12 (Matric) is essential.
o Relevant tertiary qualification is advantageous.
o Completed and full accreditation within the insurance industry is mandatory.
• Experience:
o Minimum 3 years of proven experience managing teams in a call center environment, preferably within the insurance industry.
o Strong background in meeting and exceeding performance-driven targets.
• Skills:
o Strong leadership and coaching abilities.
o Proficiency in CRM systems and sales technology.
o Excellent communication, organizational, and problem-solving skills.
Key Attributes
• Results-oriented with a focus on driving team success.
• Adaptable, proactive, and able to manage multiple priorities.
• Committed to fostering a high-performance and customer-first culture.